Help

For inquiries, please contact us using the form
A representative will contact you by email at a later date.

*Inquiries from email software are not supported in order to improve support quality.

You can view it on terminals equipped with the following OS versions.

• iPhone / iPad / iPodTouch iOS 5.0 and above (Latest version recommended)
• Android Android 2.3 or above (Android 4.x or higher recommended)

* Before using, please be sure to check the sample video on the video playback confirmation page before purchasing.

* Not compatible with Android 3.X for tablets.

* It does not support feature phones.

You can use it.

* Before using, please be sure to check the sample video on the video playback confirmation page before purchasing.

* Not compatible with Android 3.X for tablets.

Bitcoin can be used.

Since a large amount of packet communication is performed when using a telephone line, it may be subject to regulations.
We recommend subscribing to packet flat-rate communication.
Also, please watch with a Wi-Fi connection as much as possible.

Are you connected in a Wi-Fi environment?
Streaming communication over a mobile phone line may result in the use of a large number of packets.
In such a case, we recommend that you download and save it in advance, or play it in "low image quality" with a small amount of data.
Even if the communication environment is not good, we recommend playing in "low image quality".

You don't have to register to purchase.
We began the service that can be purchased without a membership registration.
You can only download from PCs purchased video.

We apologize for the inconvenience, but due to the nature of the product, once purchased, it cannot be canceled or returned.

Click the "Download" button at the top of the page.
Please perform "Download save" or "Streaming playback" from the displayed list of purchased works.

It is director's cut, and there are no special videos.

Download works from "List of purchased works".
After purchasing the work, press "Download" to move to the list of purchased works.
You can download as many times as you like within the expiration date.

Your provider may have an upper limit on the size of your download file as one of the standard security services.
Please check with your provider, change the settings, and then try downloading.

If you want to delete the purchase history for reasons such as sharing, click "Clear purchase history".

From the "Procedure for returning guest purchased works" page, enter the guest number to display a list of purchased works that can be downloaded.

If you do not know the guest number, please contact the Support Center after checking the date and time when you purchased the work and the model number of the purchased work.
The guest number is displayed at the bottom of the Download Center page, so it is recommended that you make a note of it.

Immediately after downloading, when the notification bar / notification status part is displayed, the file name (V *******. Mp4) downloaded immediately before is displayed. Touch the file name to start playback.

It depends on the model, but it is generally saved in the location "/sdcard/download".
To find the save destination, use an app called a file manager and search for the above location.
Touch the found file to start playback.

Are you connected to the internet?
Even Wi-Fi may stop depending on the environment such as the connection location.
Also, please wait until the download is completed without using other apps during the download.
Downloading on a mobile phone line is not recommended.
Please download with a Wi-Fi connection.

Are you using the latest OS of your model?
If you receive a version upgrade notification, please upgrade.
Also, please use the standard player installed in the model to play the video.
Operation with non-standard players is not applicable.

Are you connected in a Wi-Fi environment?
Streaming communication over a mobile phone line may result in the use of a large number of packets.
In such a case, we recommend that you download and save it in advance for playback.
Even Wi-Fi may stop depending on the environment such as the connection location.

Are you using the latest OS of your model?
If you receive a version upgrade notification, please upgrade.
Also, please use the standard player installed in the model to play the video.
Operation with non-standard players is not applicable.